Support Plans

EXPERT SUPPORT FOR YOUR AV TECHNOLOGY

Once your installation is complete ECSAV is here to make sure that everything works perfectly.  During the first 90 days after installation you will receive complimentary ECSAV Priority Support.

Please select the support level you wish to receive after your complimentary period expires.

ECSAV Essentials

$ 45
Unlimited 24/7 Remote Support
60 Min. Response from Remote Support
Standard Scheduling for On-site Support
MOST POPULAR

ECSAV Priority

$ 150
Unlimited 24/7 Re\mote Support
30 Min. Response From Remote Support
Same Day On-site Support Available
Prioritized Appointment Scheduling
Nights + Weekends Pn-site Appointmens
Discount on Service Labor
1x Annual Tech Review

ECSAV Proactive

$ 240
Unlimited 24/7 Re\mote Support
30 Min. Response From Remote Support
Same Day On-site Support Available
Prioritized Appointment Scheduling
Nights + Weekends Pn-site Appointmens
Discount on Service Labor
2x Annual Tech Reviews
Proactive System Monitoring

ECSAV Signature

$ 800
Unlimited 24/7 Re\mote Support
10 Min. Response From Remote Support
Same Day On-site Support Available
Prioritized Appointment Scheduling
Nights + Weekends Pn-site Appointmens
Discount on Service Labor
2x Annual Tech Reviews
Proactive System Monitoring
Dedicated Support Email & Phone Number
Option to Involve Advanced Support Immediately

Not ready for a paid membership?

ECSAV offers our Limited Support package to all clients who register at no charge. 

Limited to on-site service during normal business hours. Standard labor rates apply. Scheduling based upon availability.

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The Limited Support option includes access to both remote and on-site support weekdays during business hours for the duration of your warranty. Warranty coverage begins the same day as your complimentary service period starts. Once the warranty expires, you are eligible for on-site support weekdays during business hours. Appointments are subject to availability and priority attention is given to those with paid Support Plans.